Are You Brawling with Your Customers?

The other day I was watching an interview with Rob Chiarelli, music producer and engineer extraordinaire. (Sample clients include Christina Aguilera, Will Smith, Madonna and Leann Rimes.) The interviewer asked how Rob resolves creative differences — which are bound to run high when dealing with superstar egos. His response is spot on:

“They’re paying me for my opinion. They’re not paying me to fight.”

It is not uncommon for designers and marketers to adopt a “holier than thou” attitude. How about you? Are you fighting with your customers?

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Avoid the Dreaded “Fatal Error” in Your Next Marketing Campaign

I’m a big fan of Macaroni Grill. With pour your own house wine and good bread and olive oil, what’s not to like? My daughter is hooked on their Mozzarella Alla Caprese, and any time you can get a 7 year old to eat tomatoes it’s a good thing.

Over the years, I ended up on one of their email lists. To this point, it has done nothing for me. They’d send generic emails, with no incentive, no call to action, no real purpose. Finally, I received an email with an offer. Fill out a survey, get $5 off your next visit. I click the link and off I go.

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G.W. Cobb Web Site

See how a simple site redesign can greatly improve the overall image of a company.

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Polycase Customization Video

Overview of customization capabilities for Polycase, manufacturer of plastic electronic enclosures.

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Is it Real, or Is It Memorex?

Yes, I realize the picture is actually from a Maxell commercial, but it’s too cool an image to pass up. For those who are pining away for an actual Memorex commercial, check out this one – complete with Ella Fitzgerald, Chuck Mangione and his “Feels So Good” flugelhorn. Priceless.

It was this article about making music on the iPad that sent me spiraling off on the above tangent. The premise, as evidenced by the article title, is that with the advent of technology even pesky little things like talent are optional when making music. To those of us in any creative field, this is old news. Every designer has a horror story about the client who paraded out the boss’s nephew as the next great “graphics designer”. Who needs an agency when you’ve got little Johnny in his bedroom with a PC and Microsoft Paint? He can build logos and web sites and get you that new brochure in Word by tomorrow. All for some Mountain Dew money and a new JLA comic.

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Content vs. One-to-One, and Why Phone Calls Still Matter

Santana’s version of “She’s Not There” did it for me. That’s the first song I remember hitting me in the gut. Carlos’s emotional outpouring and devastating tone left an indelible impression on my young brain. I’ve been playing guitar ever since. Along the way, I’ve picked up recording and music production skills, and about a year ago I started learning my way around a drum kit.

I’ve spent a ton of time in music stores, and I’m on way too many music-related mail and email lists. Some of these marketers are doing a fabulous job. Let’s take a look at a couple, and see why one gets my business for important purchases.

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Giant by Georgia Boot 2011 Catalog

Giant by Georgia Boot needed a new product catalog for 2011 that bridged the stylistic gap between two divergent visual strategies. Saremo was able to successfully combine these two looks into a compelling catalog that showcases the product.

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Make an Offer That Can’t Be Refused. Make It Personal.

We are inundated with marketing messages everywhere we turn. Every day, there’s another sale, another coupon, another offer. We start to tune it all out.

The solution, however, is not to stop making offers. The solution is to make better offers. Make your audience feel “more special”. How do you do that? Make it personal. Collect quality data from your customers and prospects, then leverage that into a personalized one-to-one marketing campaign.

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Polycase Logo and Identity

Polycase, manufacturer of plastic electronic enclosures, needed to update their logo and identity system to better reflect their brand. We developed this clean and elegant mark as a subtle nod to their product line. The simplicity of the logo translates well to packaging and other applications.

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Huey Lewis and the Demise of Print

Much to my chagrin, the gym I belong to pipes bad 80′s music over the speaker system. While I will admit to liking a Bonnie Tyler song now and again, it’s certainly not what I want to listen to while I’m trying to get motivated for my next set. Consequently, I bring in my iPod and all is right with the world. The other day, while I was untangling the headphone cords, the Huey Lewis song “Heart of Rock ‘N’ Roll” drifted over the airwaves. I’ve always liked Huey (though I could have really done without this information), and this tune also mentions my hometown of Cleveland. But what caught my attention was this line from the chorus:
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